Return Policy
Return and Exchange Policy
You have 15 days from the date of delivery to claim for the return or exchange if:
- The product is damaged, stained, defected, wrong or incomplete. The product/s must be unused in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
- In case you receive an opened or unsealed box or packaging, please inform us immediately to avoid any claims.
- Provide all the required information to our representative, and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
- Exchanges during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
- If you are unsatisfied with the size you purchased and would like to receive a different size, you can email us at Care@gianniverano.com
- Due to differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
- The policies listed above are applicable for orders delivered within Pakistan.
Please Note: In the unfortunate event that you receive a damaged or defective product, we kindly ask that you provide clear evidence, such as images or videos, showcasing the issue within 07 days of delivery. This step is mandatory for us to address your concern effectively. Upon receiving your proof, our team will promptly investigate the matter and ensure an appropriate resolution is provided.
